Return & Refund Policy

Effective Date: June 2026

At LENOIR, every order is carefully curated, inspected, and packaged to ensure it meets our standards of excellence. Due to the hygienic nature of our products, all purchases are considered final.

All Sales Are Final

All sales are final. We do not offer refunds, returns, exchanges, or store credit on any products purchased through LENOIR.

This policy applies to:

• Raw Hair Bundles

• Closures

• Frontals

• Custom Units

• Sale Items

• Promotional Items

• Gift Cards

Please review your order carefully before completing your purchase.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. Because of this, we are unable to cancel, modify, or change orders once they have been submitted.

Please ensure your shipping address, product selection, and contact information are accurate before placing your order.

Shipping Information

LENOIR is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. LENOIR is not responsible for packages delayed, lost, or returned due to incorrect shipping information provided at checkout.

Damaged or Incorrect Orders

If you believe you received the wrong item or your order was damaged during transit, please contact our Client Care team within 48 hours of delivery with your order number and clear photographs of the product and packaging.

Any resolution is provided at the sole discretion of LENOIR.

Contact Us

If you have questions regarding your order or this policy, please contact our Client Care team:

Email: Lenoirhairstudios@gmail.com

Thank you for choosing LENOIR.

Luxury without the need for introduction.